Shipping Policy

Orders will be processed within 1-2 business days for in-stock merchandise received before 11:00 AM UTC+1 Monday through Friday. Orders processed on Saturday and Sunday will be processed within the next 1-2 business days.

We do not ship on holidays; any orders placed on a holiday will be processed the following day.

Shipping costs are calculated based on the weight of the products you purchase and your shipping address. You can view the shipping costs for the products you wish to purchase by going to the checkout page.

Shipping to France and Belgium:

Standard shipping time is 5-10 business days after order processing.

Thank you for your order and your patience.

-Orders of €50 or more are shipped free of charge (FREE SHIPPING).

-The shipping cost for orders under €50 is €1.97.

International Shipping:

Standard shipping time is 5-14 business days after order processing.

The shipping cost for orders is €14.97.

Reimbursement of transport costs does not apply in the following cases:

Shipments delayed for reasons beyond our control, including: unavailability or refusal of any person to accept delivery of the shipment, acts of God, risks of war, acts of terrorism, acts of public authorities acting with actual or apparent authority, acts or omissions of customs or other similar authorities, authority of law, insufficient information provided by a customer, application of security regulations imposed by public authorities or otherwise applicable to the shipment, riots, strikes or other industrial disputes, civil disturbances, disruption of national or local air or ground transportation networks, disruption or failure of communications and information systems and adverse weather conditions.

DO YOU PROVIDE TRACKING INFORMATION?

Yes, you will receive an email once your order ships containing your tracking information. If you have not received tracking information within 5 days, please contact us at support@korlem.com .

Address Error:

It is your responsibility to verify the accuracy of this address and to contact us promptly to specify a change. The latter can only be made if your order has not yet been processed.

We cannot be held responsible for incorrect shipping information. We are also not responsible for refused or undeliverable orders (inaccessible addresses, incomplete addresses...).

In these cases, these packages can be returned to us, but not systematically.

If your order is returned to sender, we will offer you a refund less shipping costs or offer you a new shipment, at your choice.

You are not eligible for a reshipment or refund of your order until your package has been received by the sender.